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Privacy Policy

1. Introduction
Galaxy Chauffeurs (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, hold and disclose personal information you provide when you interact with our website galaxychauffeurs.com.au (the “Site”) or use our services.

By using our Site or services, you accept the practices described in this policy.

2. Who we are / Contact information
Our business name: Galaxy Chauffeurs.
If you have any questions or concerns about privacy or want to access or correct your information, you can contact us at:
0411 118 555
galaxychauffeurs.com.au
1 Actil Ave, St Clair SA 5011, Adelaide

3. What personal information we collect
We may collect the following types of personal information:

  • Name, email address, phone number, and other contact details (for example when you make a booking or enquiry).
  • Booking details such as pick-up location, drop-off location, dates/times, and other trip-related information.
  • Payment or billing information (if applicable — e.g. credit card details, billing address), although payment data may be handled via third-party payment processors.
  • Information you provide when contacting us (e.g. via contact or enquiry forms).
  • Technical information when you visit our Site: IP address, browser type, device type, operating system, pages visited, time/date of visit, and other analytics/usage data.
  • Cookies and tracking data (if cookies or similar technologies are used).

4. How we collect personal information
We collect information:

  • Directly from you — when you make a booking, fill in an enquiry/contact form, communicate with us, or interact with the Site.
  • Automatically — via cookies, analytics tools or other technologies when you browse the Site.
  • From third parties — only if you have provided consent or where permitted (for instance, payment processors, service providers, or if required by law).

5. Why we collect and how we use personal information
We use the information we collect for purposes such as:

  • Providing and managing our chauffeur and transport services (booking, scheduling, confirmations, customer support).
  • Processing payments and billing.
  • Communicating with you regarding bookings, enquiries, changes, offers, or updates.
  • Improving and managing our website and services (analytics, performance, user experience, marketing).
  • Complying with legal obligations, protecting our rights, and responding to legal requests.

6. Disclosure of personal information / Third-party sharing
We will not sell or lease your personal information. We may disclose information:

  • To third-party service providers (e.g. payment processors, booking platforms, IT service providers) as required to deliver services.
  • When required or permitted by law (e.g. regulatory authorities, law enforcement).
  • In connection with a sale, merger or transfer of part or all of our business — in which case we will require the receiving party to respect the privacy commitments in this policy.
  • If you consent to such disclosure.

If we disclose your information overseas (e.g. to third-party service providers located abroad), we will notify you where practicable and take reasonable steps to ensure your information remains protected.

7. Data retention and deletion
We will retain your personal information only as long as necessary to fulfil the purposes outlined above (e.g. to complete a booking, respond to enquiries, or comply with statutory obligations). When information is no longer required, we will securely destroy or de-identify it.

8. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure data storage, access controls, encryption, and where relevant, secure payment processing.

9. Use of cookies and tracking technologies
When you visit our Site, we may use cookies or similar technologies to collect browsing information (e.g. pages visited, time spent, analytics). Cookies help us improve the Site and provide a better user experience.

You may disable cookies in your browser; however, doing so may limit certain features of the Site.

10. Access, correction, and control of your personal information
You have the right to:

  • Request access to personal information we hold about you.
  • Request correction of your personal information if it is inaccurate, incomplete or outdated.
  • Request deletion of your personal information (subject to any legal or regulatory retention requirements).
  • Opt-out of marketing communications.

To make a request, please contact us using the contact details listed above.

11. Complaints / How to lodge a complaint
If you believe we have mishandled your personal information or have breached this Privacy Policy, please contact us. We will investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Overseas transfers
If we transfer your personal information to recipients located outside Australia (for example third-party service providers), we will take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with this policy and applicable law.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for instance, to reflect changes in our practices or legal/regulatory changes). We will publish the updated policy on this Site, and update the “Last updated” date at the top. We encourage you to review the policy regularly.

14. Additional points / Special circumstances

  • Sensitive information: we do not normally collect sensitive personal information (e.g. health data, racial/ethnic origin, political opinions, biometric data). If in future we do collect sensitive information, we will only do so with your express consent (or as otherwise permitted by law).
  • Anonymity / Pseudonymity: where possible, you may deal with us anonymously or by using a pseudonym (subject to practical limitations, e.g. if you wish to make a booking, we may need your real contact details).
  • Data breach response: in the event of a data breach that is likely to result in serious harm, we will follow our internal breach response procedures and notify affected individuals and OAIC as required under the law.